FAQ's

We currently offer standard delivery of up to 5 working days with Royal Mail.

Whilst your order is being packed and processed, you’ll see ‘In Progress’ in your Order History. Once your order has been shipped, we will send a shipping confirmation email to let you know.

Alternatively, just contact us via customercare@littleblackpistol.com or on our social media channels and we will be happy too look into the location of your order.

Once your order has been placed, it is not possible to amend or add any items included in the order or change the recipient details or delivery address.

You can choose to pay using normal payment methods - using your Mastercard, Visa debit, credit card, Apple Pay or with PayPal. If you’ve been gifted a Little Black Pistol gift voucher/certificate, we accept those too.

You can enter the code here before proceeding to Checkout. If the code isn’t working, please check it has been spelled correctly and no extra spaces or characters have been added.

If something isn’t quite right, you can return your parcel to us within two weeks from order date.

All returns will be quality checked. Items must be returned in a new and unused condition. Any tags attached must not be removed and whenever possible, returns should be sent back in the original packaging.

Refunds will not be given if they do not comply with this. To make a return, just head to http://littleblackpistol.returnscenter.com.You will be responsible for the cost of the return.

Please ensure that you keep proof of posting and return at all times, in case your returned item is lost on its way back to us.

Once your return has been received and processed, you will be sent a confirmation email to let you know.

Please email us at customercare@littleblackpistol.com with any queries you may have and we will get back to you as soon as we can. We don't provide customer support during weekends and/or holidays.

Returns will typically take up to 21 days - a maximum of 14 days to reach our warehouse and be processed, and up to 7 days for it to make its way through the banking system. Once this has been done, you’ll receive a return confirmation email to let you know.

If you haven’t received confirmation after 28 days, please contact customer service with your proof of return and a list of the items returned.

We are here to help from Monday - Friday 9am - 5pm. If you contact us during the weekend we will do our best to get back to you as soon as possible.

We’re so sorry that you’ve received an item that is incorrect or not in perfect condition. Please let us fix this for you by emailing us as soon as possible at customercare@littleblackpistol.com

Please include the following details :

• Your name and address

• The order number

• The product name and code of the item received

• A description of the fault and a photo of the fault (for faulty items)

• The product name and code of the incorrect item with corresponding photo (for incorrect items).